read these thoroughly before booking: We are members of the Travel
Trust Association (TTA - ref: U2501), providing you complete financial
protection. Our flights sales are protected by ATOL - ref:T7132 or sold
on behalf of an ATOL protected supplier.
Please note Travel Action is a
retail travel agent, for a wide range of tour operators and travel
suppliers. Our hotels are booked through hotel bed wholesale suppliers.
We are agents for a range of hotel suppliers, so can offer a wide range
of hotels, at reduced, preferred rates, negotiated by each particular
hotel supplier. This means we will check all our suppliers to get the
best deals for you. The same applies to transfers and car hire. We act
as an agent for a wide range of top quality, activity suppliers around
the World. We do not add any extra fees for any activities booked and
will offer the same if not lower costs, than booking direct. We are
also agents for ATOL holding flight suppliers and tour operators. These
flights are protected via the suppliers ATOL membership. The same
applies to any tour operator packages that we offer, where flights,
hotels and transfers are booked together as one package from one tour
operator. Any flights that are not ATOL protected, will have extra
'supplier failure cover' insurance added to the flight booking. We can
offer multiple elements for your holiday, or offer each element
separately. For instance you can book a hotel and transfer through us
but choose to book your flights yourself, maybe using a low cost
airline directly, or with your airmiles.
Bookings will only be confirmed when the full balance for the holiday
is received by Travel Action. All persons on that booking agree and are
bound to these booking conditions.
Once we have received all outstanding payments , we will confirm your
holiday in writing. Confirmation at this stage is still subject to
availability of products and services. Please check your invoice as
soon as you receive it for any errors as it may not be possible to make
changes at a later date. Travel Action cannot accept any liability if
we are not notified of any inaccuracies within fourteen days of issue,
or five days for airline tickets. You will also be issued an ATOL
receipt, with a breakdown of each supplier costs and clearly stating
with whom your contracts lie.
A deposit per person is required to confirm and
hold any ground
arrangements. If paying within 10 weeks of travel then the full balance
of the holiday is required. Any deposits for airline tickets will be
separate and may vary depending on the flight purchased. Any insurance
policies purchased must be purchased at time of full payment (please
note – full travel insurance is mandatory).
Deposits and payments for products sold on behalf of a 3rd party
supplier may be different. Any variations in payment procedure,deposits
and cancellation conditions will be advised at time of initial booking.
The full balance for the holiday and insurance premiums must be
received by us no less than 10 weeks prior to travel. This date will
clearly be shown on the initial deposit invoice, although we will not
send out any reminders. If this payment is not received by this time we
reserve the right to treat your booking as unwanted and cancel. In this
case cancellation charges apply, see cancellations. Minimum deposit
Flight taxes can increase and decrease
significantly, particularly in the current climate. Please be aware
that flight tax and fuel surcharge costs are not guaranteed until full
payment is received and the booking has been ticketed. If you want to
confirm the flight costs quoted at time of booking, pay in full and
have the flights ticketed. Full names will be needed to do so and full
flight cancellation conditions will apply.
All schedules should be made out to Travel Action Trustee account and
forwarded to Payments, Suite 7, 18-20 Stanford Ave, Brighton, BN1 6AA.
All payments and will be placed in a Trust account, until such time as
you have received a confirmed booking from a 3rd party ATOL protected
supplier, another TTA registered supplier, or until you have returned
from your holiday, when the funds will be released from the Trust
account. This keeps all monies paid by the customer safe in case of
solvency of our company.
A binding contract
between us comes into existence when we despatch our
confirmation invoice to you after full payment. This contract and all
matters arising out of it are governed by English law. We both agree
that any dispute, claim or other matter which arises out of or in
connection with this contract or your holiday will be dealt with by the
Courts of England and Wales only. COSTS:
We reserve the right to increase or decrease the prices of unsold
holidays at any time. The price of your chosen holiday will be
confirmed at the time of booking.
We will also forward any supplier contracts, as
you are bound by each 3rd party suppliers booking conditions.
Once the price of your chosen holiday has been
confirmed at the time of booking then, subject to the correction of
errors, we will only increase the price in the following circumstances.
Price increases after booking will be passed on by way of a surcharge.
A surcharge will be payable if transportation costs and/or dues, taxes
or fees payable for services such as embarkation or disembarkation fees
at ports or airports increase or our costs increase as a result of any
adverse changes in the exchange rates which have been used to calculate
the cost of your holiday. Please note, flight taxes are not guaranteed
until the full payment is received and tickets issued.
We promise not to levy a surcharge within 30 days of departure. * Due
to the above promises, no refunds can be made in the event of
favourable exchange rate variations or decreases in costs.
We reserve the right to correct errors in both advertised and confirmed
prices. We will do so as soon as we become aware of the error. Please
note, changes and errors occasionally occur. You must check the price
of your chosen holiday at the time of booking.
CHANGES & CANCELLATION BY
Should you wish to
make any changes to your confirmed holiday, you must
notify us in writing as soon as possible. Whilst we will endeavor to
assist, we cannot guarantee we will be able to meet any such requests.
Where we can, an amendment fee of £20 per person/per booking will be
payable together with any costs incurred by ourselves and any costs or
charges incurred or imposed by any of our suppliers.
Should you or any member of your party need to cancel your chosen
holiday once it has been confirmed, the party leader must immediately
advise us in writing. Your notice of cancellation will only be
effective when it is received in writing by us at our offices. As we
incur costs from the time we confirm your booking and may be unable to
re-sell your holiday, the following cancellation charges will be
payable. Where the cancellation charge is shown as a percentage, this
is calculated on the basis of the total cost payable by the person(s)
cancelling excluding insurance premiums and any amendment /
cancellation charges which have already been incurred. Insurance
premiums and amendment / cancellation charges are not refundable in the
event of the person(s) to whom they apply cancelling. Air tickets are
subject to separate cancellation charges set out by our flight agents.
These cancellation charges will be noted on your invoice. Over 70 days
– loss of deposit , Over 50 days – 40% , over 30 days - 75% , 20 days
or less – 100%. Flight sectors of any booking with low cost airlines or
scheduled airlines will be 100% non refundable. Depending on the reason
for cancellation, you may be able to reclaim these cancellation charges
(less any applicable excess) under the terms of your insurance policy.
Claims must be made directly to the insurance company concerned.
If any persons on a group or multi- person booking are prevented from
travelling and they wish to transfer their place to someone else, they
can do so as long as we are notified no less than 14 days prior to
travel. A £20 amendment fee will be charged plus any fees and charges
by any 3rd party supliers. This applies to ground only, arrangements,
Air tickets will be subject to the conditions of the flight booked and
Airlines may charge a levy for changing. Please note, airlines rarely
allow name changes, in this case a new air ticket must be purchased and
any refunds collected for the original ticket from the airline.
Any products sold by Travel Action on behalf of a 3rd party will be
subject to their cancellation conditions, of which will be advised at
time of initial booking.
CHANGE & CANCELLATIONS BY
Occasionally, we have
to make changes to and correct errors in brochure
and other details both before and after bookings have been confirmed
and cancel confirmed bookings. These changes and cancellations are very
rare, although we must reserve the right to do so. However, we promise
we will only cancel your confirmed booking 8 weeks or less before
departure where you have failed to comply with any requirement of these
booking conditions entitling us to cancel (such as paying on time) or
where we are forced to do so as a result of circumstances outside our
control/“force majeure” as defined later in the conditions. We will not
cancel after this date for any other reason.
Most changes are minor. Occasionally, we have to make a major change.
Major changes made before departure, are; a change to a lower standard
or change in location of your accommodation for the whole or a major
part of the time you are away, a change in departure or return date of
your trip, a change in duration of your trip or any significant change
in the activity portion of your holiday.
Please note, due to the nature of air travel, flight times are subject
to change. In the event of flight times changing, we will inform you
immediately. Travel Action is not liable for any inconvenience caused
by flight times changing.
If we have to make a significant change or cancel, we will tell you as
soon as possible. If there is time to do so before departure, we will
offer you the choice of the following options:-
You can accept the changes, purchase an alternative holiday from our
Travel Action, if the cost of the new package is less any outstanding
monies will be refunded. If the new package is more expensive we will
ask for you to make up the difference. You also have the option to
cancel in full, whereupon a full refund will be dispatched to you.
In all cases, our liability for significant changes and cancellations
is limited to offering you the above mentioned options and, where
applicable, compensation payments (for package cancellations within six
weeks - £20 per person). We regret we cannot pay any expenses, costs or
losses incurred by you as a result of any change or cancellation. No
compensation is payable for minor changes or where we make a
significant change or cancel more than six weeks before departure.
Very rarely, we may be forced by “force majeure” to change or terminate
your holiday after departure but before the scheduled end of your time
away. This is extremely unlikely but if this situation does occur, we
regret we will be unable to make any refunds (unless we obtain any
refunds from our suppliers), pay you any compensation or meet any costs
or expenses you incur as a result. Force majeure, means any event which
we or the supplier of the service(s) in question could not, even with
all due care, foresee or avoid. Such events may include war or threat
of war, riot, civil strife, terrorist activity or actual threatened
terrorist activity, industrial dispute, natural or nuclear disaster,
adverse weather conditions, fire and all similar events outside our
Activity - Sometimes activities cannot be completed, due to weather
conditions. if this is the case you will be refunded for the activity
cost of the holiday only. If you have completed part of a course you
will receive a refund that reflects this and be part refunded.
Flight taxes and fuel surcharges can change
significantly. If you have only paid a deposit for your booking, we may
have to pass on any extra charges for increased flight tax and fuel
surcharges at final payment date.
otherwise expressly stated in these booking conditions, we
regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is
prevented or affected by you, someone in your party or any third party
unconnected to with Travel Action or any of our suppliers that we could
not have predicted or avoided. This also includes anyone not carrying
out work for us in particular or general at any time. We also cannot be
liable for any event or circumstance which we or our suppliers could
not have predicted or avoided after taking reasonable care.
We will also not be liable for any injury, illness, death, loss of
enjoyment, damage, expense, cost or any other sum or claim of any
description affected by the above reasons. In some cases, the suppliers
we use require a liability disclaimer form to be signed by you. Travel
action will inform you fully where this is the case, before booking. We
require all passengers to arrange adequate, comprehensive travel
insurance. Your insurance policy will/should cover you for any injury
acquired during any activities undertaken (see INSURANCE below).
We will not be responsible where you do not enjoy your holiday or
suffer any problems because of a reason you did not tell us about when
you booked your holiday or where any problems you suffer did not result
from any breach of our contract or other fault of ourselves or, where
we were responsible for them, our suppliers or agents or where any
losses, expenses, costs or other sum you have suffered relate to any
business. Please advise us of any medical problems before booking.
All our suppliers comply with the laws and regulations of the country
they operate in. If any complaints arise regarding the provision of
services, these local laws and regulations will be used as a basis to
decide if the services have been properly provided, not the laws and
regulations of the UK. This does not include the absence of any safety
features that should be provided and result in the customer refusing
Your booking is accepted on the understanding that
you realise and
accept the risks and hazards potentially involved in activity holidays
and that you are mentally and physically capable of undertaking your
chosen trip. You must tell us if you have an existing medical condition
or disability that might affect your holiday before you book the
holiday. If, in our reasonable opinion, your chosen holiday is not
suitable for your medical condition or disability we reserve the right
to refuse your booking. We reserve the right to cancel the contract if
medical problems are discovered, in this eventuality we will give a
full refund but no compensation. You are responsible for bringing with
you the proper clothing and equipment, which we advise you about in our
printed trip information and pre-departure information pack.
Many of the services which make up your holiday are provided by
independent suppliers. Those suppliers provide these services in
accordance with their own terms and conditions. Some of these terms and
conditions may limit or exclude the supplier’s liability to you,
usually in accordance with applicable International Conventions. Copies
of the relevant parts of these terms and conditions are available on
request from ourselves or the supplier concerned. All our dive
operators require a medical form to be completed before any diving by
uncertified divers (students) will take place. In most cases this will
be dealt with in the UK by us.
Visa & Passports.You must check any visa requirements for the
destination of your trip. ravel Action will assist where possible and
advise, although we cannot be held responsible for customers visa or
passport issues. Please contact the Foreign office or the relevant
Embassy for details. Make sure your passport is valid for your trip.
Adequate and appropriate travel insurance is
mandatory for travelling
with Travel Action.
Please read your policy details carefully and take them with you on
holiday. It is your responsibility to ensure that the insurance cover
you purchase is adequate for your particular needs. We do not check
alternative insurance policies.
PROBLEMS & COMPLAINTS:
If you have a problem
during your holiday, you must inform your local
contact for that service or hotel. If your complaint is not resolved
locally, please contact our office in the UK by email, fax or phone (we
will reimburse any costs) immediately. We will try our best to resolve
the problem while you are there. If you remain dissatisfied please put
your complaint in writing within 28 days and send to our office.
You must communicate any complaint to your tour leader/instructor or
hotel without delay and complete a report form whilst on the tour. If
you fail to follow this simple procedure we will have been deprived of
the opportunity to investigate and rectify your complaint during your
holiday and this may affect your rights under this contract.
PASSPORT, VISAS AND HEALTH:
Although we can advise you on passport, visa and
this advice is a guideline only. All responsibility for these issues is
with the traveller and we can accept no responsibility or liability.
Our flights are
booked through fully ATOL bonded flight suppliers. All
payments for flights will go direct to this agent and not Travel Action
as we just act as a reservation agent for the ATOL holder. Your flight
contract therefore will be with the ATOL holder not with Travel Action,
we just act as a reservation agent for the ATOL holder. The flight
times given to you are subject to change as is the aircraft. Any
changes in flight times will be advised immediately.
Non ATOL bonded flights, will automatically be
issued with 'Supplier Failure Cover' to protect your monies in case of
the supplier failing.