Please read these thoroughly before
booking: We are members of the Travel Trust Association (TTA - ref:
U2501), providing you complete financial protection. Our flights
sales are protected by ATOL - ref:T7132 or sold on behalf of an
ATOL protected supplier.
Please note Travel Action is a retail travel agent, for a wide range of tour operators and travel suppliers. Our hotels are booked through hotel bed wholesale suppliers. We are agents for a range of hotel suppliers, so can offer a wide range of hotels, at reduced, preferred rates, negotiated by each particular hotel supplier. This means we will check all our suppliers to get the best deals for you. The same applies to transfers and car hire. We act as an agent for a wide range of top quality, activity suppliers around the World. We do not add any extra fees for any activities booked and will offer the same if not lower costs, than booking direct. We are also agents for ATOL holding flight suppliers and tour operators. These flights are protected via the suppliers ATOL membership. The same applies to any tour operator packages that we offer, where flights, hotels and transfers are booked together as one package from one tour operator. Any flights that are not ATOL protected, will have extra 'supplier failure cover' insurance added to the flight booking. We can offer multiple elements for your holiday, or offer each element separately. For instance you can book a hotel and transfer through us but choose to book your flights yourself, maybe using a low cost airline directly, or with your airmiles.
Bookings will only be confirmed when the full balance for
the holiday is received by Travel Action. All persons on that
booking agree and are bound to these booking conditions.
Once we have received all outstanding payments , we will confirm your holiday in writing. Confirmation at this
stage is still subject to availability of products and services.
Please check your invoice as soon as you receive it for any errors
as it may not be possible to make changes at a later date. Travel
Action cannot accept any liability if we are not notified of any
inaccuracies within fourteen days of issue, or five days for airline
tickets. You will also be issued an ATOL receipt, with a breakdown of each supplier costs and clearly stating with whom your contracts lie.
A deposit per person is required to confirm and hold any
ground arrangements. If paying within 10 weeks of travel then the
full balance of the holiday is required. Any deposits for airline
tickets will be separate and may vary depending on the flight purchased.
Any insurance policies purchased must be purchased at time of full
payment (please note – full travel insurance is mandatory).
Deposits and payments for products sold on behalf of a 3rd party
supplier may be different. Any variations in payment procedure,deposits
and cancellation conditions will be advised at time of initial booking.
The full balance for the holiday and insurance premiums must be
received by us no less than 10 weeks prior to travel. This date will
clearly be shown on the initial deposit invoice, although we will
not send out any reminders. If this payment is not received by this
time we reserve the right to treat your booking as unwanted and
cancel. In this case cancellation charges apply, see cancellations.
Minimum deposit non-refundable.
Flight taxes can increase and decrease significantly, particularly in the current climate. Please be aware that flight tax and fuel surcharge costs are not guaranteed until full payment is received and the booking has been ticketed. If you want to confirm the flight costs quoted at time of booking, pay in full and have the flights ticketed. Full names will be needed to do so and full flight cancellation conditions will apply.
All schedules should be made out to Travel Action Trustee account
and forwarded to Payments, Suite 7, 18-20 Stanford Ave, Brighton,
All payments and will be placed in a Trust account, until such time
as you have received a confirmed booking from a 3rd party ATOL protected
supplier, another TTA registered supplier, or until you have returned from your holiday,
when the funds will be released from the Trust account. This keeps
all monies paid by the customer safe in case of solvency of our
A binding contract between us comes into existence when we despatch
our confirmation invoice to you after full payment. This contract
and all matters arising out of it are governed by English law. We
both agree that any dispute, claim or other matter which arises
out of or in connection with this contract or your holiday will
be dealt with by the Courts of England and Wales only. COSTS:
We reserve the right to increase or decrease the prices of unsold
holidays at any time. The price of your chosen holiday will be confirmed
at the time of booking.
We will also forward any supplier contracts, as you are bound by each 3rd party suppliers booking conditions.
Once the price of your chosen holiday has been confirmed at the
time of booking then, subject to the correction of errors, we will
only increase the price in the following circumstances. Price increases
after booking will be passed on by way of a surcharge. A surcharge
will be payable if transportation costs and/or dues, taxes or fees
payable for services such as embarkation or disembarkation fees
at ports or airports increase or our costs increase as a result
of any adverse changes in the exchange rates which have been used
to calculate the cost of your holiday. Please note, flight taxes are not guaranteed until the full payment is received and tickets issued.
We promise not to levy a surcharge within 30 days of departure.
* Due to the above promises, no refunds can be made in the event
of favourable exchange rate variations or decreases in costs.
We reserve the right to correct errors in both advertised and confirmed
prices. We will do so as soon as we become aware of the error. Please
note, changes and errors occasionally occur. You must check the
price of your chosen holiday at the time of booking.
CHANGES & CANCELLATION BY YOU:
Should you wish to make any changes to your confirmed holiday, you
must notify us in writing as soon as possible. Whilst we will endeavor
to assist, we cannot guarantee we will be able to meet any such
requests. Where we can, an amendment fee of £20 per person/per
booking will be payable together with any costs incurred by ourselves
and any costs or charges incurred or imposed by any of our suppliers.
Should you or any member of your party need to cancel your chosen
holiday once it has been confirmed, the party leader must immediately
advise us in writing. Your notice of cancellation will only be effective
when it is received in writing by us at our offices. As we incur
costs from the time we confirm your booking and may be unable to
re-sell your holiday, the following cancellation charges will be
payable. Where the cancellation charge is shown as a percentage,
this is calculated on the basis of the total cost payable by the
person(s) cancelling excluding insurance premiums and any amendment
/ cancellation charges which have already been incurred. Insurance
premiums and amendment / cancellation charges are not refundable
in the event of the person(s) to whom they apply cancelling. Air
tickets are subject to separate cancellation charges set out by
our flight agents. These cancellation charges will be noted on your
invoice. Over 70 days – loss of deposit , Over 50 days –
40% , over 30 days - 75% , 20 days or less – 100%. Flight sectors of any booking with low cost airlines or scheduled airlines will be 100% non refundable. Depending
on the reason for cancellation, you may be able to reclaim these
cancellation charges (less any applicable excess) under the terms
of your insurance policy. Claims must be made directly to the insurance
If any persons on a group or multi- person booking are prevented
from travelling and they wish to transfer their place to someone
else, they can do so as long as we are notified no less than 14
days prior to travel. A £20 amendment fee will be charged plus any fees and charges by any 3rd party suppliers.
This applies to ground only, arrangements, Air tickets will be subject
to the conditions of the flight booked and Airlines may charge a
levy for changing. Please note, airlines rarely allow name changes,
in this case a new air ticket must be purchased and any refunds
collected for the original ticket from the airline.
Activities and tours - any activities or tours cancelled by the customer within a week of commencement are non-refundable. Some activities and tours may have stricter cancellation policies and these will be advised at time of booking. Reimbursement for cancellations must be requested through the customers travel insurance. If cancellations are due to injury, then insurance companies will need a medical/doctors certificate. Travel insurance is strongly recommended for all persons travelling..
CHANGE & CANCELLATIONS BY US:
Occasionally, we have to make changes to and correct errors in brochure
and other details both before and after bookings have been confirmed
and cancel confirmed bookings. These changes and cancellations are
very rare, although we must reserve the right to do so. However,
we promise we will only cancel your confirmed booking 8 weeks or
less before departure where you have failed to comply with any requirement
of these booking conditions entitling us to cancel (such as paying
on time) or where we are forced to do so as a result of circumstances
outside our control/“force majeure” as defined later
in the conditions. We will not cancel after this date for any other
Most changes are minor. Occasionally, we have to make a major change.
Major changes made before departure, are; a change to a lower standard
or change in location of your accommodation for the whole or a major
part of the time you are away, a change in departure or return date
of your trip, a change in duration of your trip or any significant
change in the activity portion of your holiday.
Please note, due to the nature of air travel, flight times are subject
to change. In the event of flight times changing, we will inform
you immediately. Travel Action is not liable for any inconvenience
caused by flight times changing.
If we have to make a significant change or cancel, we will tell
you as soon as possible. If there is time to do so before departure,
we will offer you the choice of the following options:-
You can accept the changes, purchase an alternative holiday from
our Travel Action, if the cost of the new package is less any outstanding
monies will be refunded. If the new package is more expensive we
will ask for you to make up the difference. You also have the option
to cancel in full, whereupon a full refund will be dispatched to
In all cases, our liability for significant changes and cancellations
is limited to offering you the above mentioned options and, where
applicable, compensation payments (for package cancellations within
six weeks - £20 per person). We regret we cannot pay any expenses,
costs or losses incurred by you as a result of any change or cancellation.
No compensation is payable for minor changes or where we make a
significant change or cancel more than six weeks before departure.
Very rarely, we may be forced by “force majeure” to
change or terminate your holiday after departure but before the
scheduled end of your time away. This is extremely unlikely but
if this situation does occur, we regret we will be unable to make
any refunds (unless we obtain any refunds from our suppliers), pay
you any compensation or meet any costs or expenses you incur as
a result. Force majeure, means any event which we or the supplier
of the service(s) in question could not, even with all due care,
foresee or avoid. Such events may include war or threat of war,
riot, civil strife, terrorist activity or actual threatened terrorist
activity, industrial dispute, natural or nuclear disaster, adverse
weather conditions, fire and all similar events outside our control.
Activity - Sometimes activities cannot be completed, due to weather conditions. if this is the case you will be refunded for the activity cost of the holiday only. If you have completed part of a course you will receive a refund that reflects this and be part refunded. In some cases refunds wil not be available for activities not completed. In these cases alternative activities will be arranged. Any refunds will extend only to teh activity portion of the trip, not to any other elements.
Flight taxes and fuel surcharges can change significantly. If you have only paid a deposit for your booking, we may have to pass on any extra charges for increased flight tax and fuel surcharges at final payment date.
Except where otherwise expressly stated in these booking conditions,
we regret we cannot accept liability or pay any compensation where
the performance or prompt performance of our contractual obligations
is prevented or affected by you, someone in your party or any third
party unconnected to with Travel Action or any of our suppliers
that we could not have predicted or avoided. This also includes
anyone not carrying out work for us in particular or general at
any time. We also cannot be liable for any event or circumstance
which we or our suppliers could not have predicted or avoided after
taking reasonable care.
We will also not be liable for any injury, illness, death, loss
of enjoyment, damage, expense, cost or any other sum or claim of
any description affected by the above reasons. In some cases, the
suppliers we use require a liability disclaimer form to be signed
by you. Travel action will inform you fully where this is the case,
before booking. We require all passengers to arrange adequate, comprehensive travel insurance. Your insurance policy will/should cover you for any
injury acquired during any activities undertaken (see INSURANCE
We will not be responsible where you do not enjoy your holiday or
suffer any problems because of a reason you did not tell us about
when you booked your holiday or where any problems you suffer did
not result from any breach of our contract or other fault of ourselves
or, where we were responsible for them, our suppliers or agents
or where any losses, expenses, costs or other sum you have suffered
relate to any business. Please advise us of any medical problems
All our suppliers comply with the laws and regulations of the country
they operate in. If any complaints arise regarding the provision
of services, these local laws and regulations will be used as a
basis to decide if the services have been properly provided, not
the laws and regulations of the UK. This does not include the absence
of any safety features that should be provided and result in the
customer refusing that service.
Travel Action cannot be held responsible for any adverse weather conditions, or weather that affects any activities booked through us. If your chosen activity cannot be completed due to weather conditions, in most cases, unless specifically advised otherwise, we will offer a refund for the portion of the activity not completed. In some cases where refunds are not available, alternative activities will be made available. Refunds will only relate to the activity portion of the holiday (e.g - not flights, transfers, hotels ect)
Your booking is accepted on the understanding that you realise and
accept the risks and hazards potentially involved in activity holidays
and that you are mentally and physically capable of undertaking
your chosen trip. You must tell us if you have an existing medical
condition or disability that might affect your holiday before you
book the holiday. If, in our reasonable opinion, your chosen holiday
is not suitable for your medical condition or disability we reserve
the right to refuse your booking. We reserve the right to cancel
the contract if medical problems are discovered, in this eventuality
we will give a full refund but no compensation. You are responsible
for bringing with you the proper clothing and equipment, which we
advise you about in our printed trip information and pre-departure
Many of the services which make up your holiday are provided by
independent suppliers. Those suppliers provide these services in
accordance with their own terms and conditions. Some of these terms
and conditions may limit or exclude the supplier’s liability
to you, usually in accordance with applicable International Conventions.
Copies of the relevant parts of these terms and conditions are available
on request from ourselves or the supplier concerned. All our dive
operators require a medical form to be completed before any diving
by uncertified divers (students) will take place. In most cases
this will be dealt with in the UK by us.
Visa & Passports.You must check any visa requirements for the
destination of your trip. ravel Action will assist where possible
and advise, although we cannot be held responsible for customers
visa or passport issues. Please contact the Foreign office or the
relevant Embassy for details. Make sure your passport is valid for
Adequate and appropriate travel insurance is mandatory for travelling
with Travel Action.
Please read your policy details carefully and take them with you
on holiday. It is your responsibility to ensure that the insurance
cover you purchase is adequate for your particular needs. We do
not check alternative insurance policies.
PROBLEMS & COMPLAINTS:
If you have a problem during your holiday, you must inform your
local contact for that service or hotel. If your complaint is not
resolved locally, please contact our office in the UK by email,
fax or phone (we will reimburse any costs) immediately. We will
try our best to resolve the problem while you are there. If you
remain dissatisfied please put your complaint in writing within
28 days and send to our office.
You must communicate any complaint to your tour leader/instructor
or hotel without delay and complete a report form whilst on the
tour. If you fail to follow this simple procedure we will have been
deprived of the opportunity to investigate and rectify your complaint
during your holiday and this may affect your rights under this contract.
PASSPORT, VISAS AND HEALTH:
Although we can advise you on passport, visa and health requirements,
this advice is a guideline only. All responsibility for these issues
is with the traveller and we can accept no responsibility or liability. Many countries outside the EU will require visas to be obtained before travel, or upon arrival, usually for a fee. 6 months validity in your passport is compulsory in most cases, expect EU countries. We cannot comment on visa or entry requirements for non UK passport holders.
Our flights are booked through fully ATOL bonded flight suppliers. All payments for flights will go direct to
this agent and not Travel Action as we just act as a reservation
agent for the ATOL holder. Your flight contract therefore will be
with the ATOL holder not with Travel Action, we just act as a reservation
agent for the ATOL holder.
The flight times given to you are subject to change as is the aircraft.
Any changes in flight times will be advised immediately.
Non ATOL bonded flights, will automatically be issued with 'Supplier Failure Cover' to protect your monies in case of the supplier failing.